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Policies & Payments

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment.  Please realize that we make a sincere attempt to see each client on time.  However, emergency cases always receive top priority, which is why occasionally we may run a little bit behind. Your understanding is appreciated.


Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering our reception area.

For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and give you discharge instructions. 

For the safety of all animals in our care, we require that all vaccinations be up to date.


Payment

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

Accepting Visa Accepting MasterCard Accepting Discover Accepting American Express

 

Accepting CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

St. Charles Animal Hospital Policies

St. Charles Animal Hospital